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Shop Policies

SHIPPING

Packages:

All orders will be carefully packaged with durable photo mailers (prints, greeting cards and note cards) or tube mailers (posters) marked as “DO NOT BEND” or “DO NOT CRUSH.” Please recycle upon receiving your orders.

US Shipping:

All orders will be shipped via USPS First-Class Mail from Brooklyn or Manhattan New York City within 2 to 4 business days of order placement. If you need expedited shipping, please contact us. All orders will have tracking information which will be included in a confirmation email from us letting you know that your order is on its way. Usually takes 3 to 4 business days to arrive, however, it can take a few days longer, especially during peak periods. Please note that Heartfish Press is not responsible for service transit time.

International Shipping:

Hearfish Press ships everywhere in the world via USPS First-Class International Mail from Brooklyn or Manhattan New York City within 2 to 4 business days of order placement. Once it has shipped, you will receive a confirmation email from us letting you know that your order is on its way. Tracking information is not available for International orders, unless you contact us for expedited shipping or registered mail for more fee. The general time frame for International shipping is 5 to 10+ business days to arrive, however, it can take up to 6 weeks. Please note that Heartfish Press is not responsible for service transit time.

Shipping Rates:

Shipping rates by class and zone (subject to change)
Ship ClassZone 1Zone 2Zone 3Zone 4Zone 5
A (First Item) $4.00 $10.50 $15.00 $15.00 $14.20
A (Additional Items) $0.50 $1.00 $2.00 $2.00 $2.00
B (First Item) $5.50 $11.00 $17.00 $17.00 $16.30
B (Additional Items) $2.00 $4.00 $6.00 $6.00 $6.00
C (First Item) $3.50 $8.50 $8.50 $8.50 $8.00
C (Additional Items) $0.50 $1.00 $1.00 $1.00 $1.00
D (First Item) $5.50 $11.00 $17.00 $17.00 $16.30
D (Additional Items) $2.00 $4.00 $6.00 $6.00 $6.00
E (First Item) $3.20 $4.75 $5.75 $5.75 $5.60
E (Additional Items) $0.50 $0.50 $1.00 $1.00 $1.00
F (Free) $0.00

A: 8×10 Prints / B: 11×14 Prints / C: 5×7 Prints & Greeting Cards / D: Posters / E: Set of 5 or more Stationery

Zone 1: United States / Zone 2: Canada / Zone 3: Australia / Zone 4: Asia & Europe / Zone 5: South America & Africa

**If you order from 2 or more different shipping class (i.e 1 8×10 print and 1 5×7 print), the additional item feature doesn’t work (we’re going to fix this soon) so we’ll contact you after you place your order and return your extra shipping fee. Except poster and print/card combination as they need to be in a separate package so it’ll be charged for both shipping. Thank you so much for your understanding!**

PAYMENT

Heartfish Press accepts all major credit cards /debit cards (Visa, MasterCard, American Express, and Discover) through PayPal. PayPal is a safe and easy way to pay and accepts payments from customers with or without PayPal accounts.

Solution Graphics

If you’d like to use your credit card / debit card, please go to “Pay with debit or credit card” section when the site directs you to Paypal page:


We do not store any credit or debit card information. All of your personal credit card information is securely processed by PayPal. For more information about PayPal and its policies, please click here.

SALES TAX

An 8.875% sales tax is required for all New York state residents and will be automatically added to their order. Residents in other states are responsible for complying with their local state tax laws.

ABOUT OUR PRODUCTS

Please understand that due to hand printing nature, each product is slightly different so your item would definitely be one of a kind and the color might look a little bit different from the pictures. (Due to your monitor settings, too)

RETURNS & EXCHANGES

Please contact us if your order has come damaged as soon as possible – we will work out a solution right away.

Heartfish Press does not exchange your item(s) once it’s shipped out. Thank you for understanding.